Fulfilment Policy

Digital Products (Online Courses)

All of our online courses are delivered digitally through our secure learning platform.

• You will receive instant access once your payment is processed.
• A confirmation email with login instructions will be sent to the email address provided at checkout.
• If you don’t receive access within 30 minutes, please check your junk or promotions folder. For support, contact us at [email protected].

Physical Products (Books & Support Devices)

We also sell physical products like books and support tools that are shipped directly to your nominated address:

• Orders are typically processed within 2 business days.
• You’ll receive tracking details by email once your order has shipped.
• Standard delivery times within Australia are 3–7 business days. Remote areas may take longer.
• Please ensure your shipping address is accurate at checkout, as we are not responsible for delivery issues caused by incorrect details.

If you have not received your physical order within 10 business days of dispatch, please contact us and we’ll investigate right away.

Refund & Cancellation Policy

Online Courses

Because full course access is granted immediately upon purchase, we do not offer change-of-mind refunds.

You are entitled to a refund if:

• The course is not delivered as described
• There is a major technical issue that prevents access and cannot be resolved within a reasonable time

If you believe you’re entitled to a refund under these circumstances, please contact us at [email protected]. We’re committed to resolving any issues fairly.

Physical Products

We accept returns of physical items within 14 days of delivery if:

• The item is unused, in its original packaging, and in resaleable condition.
• You email [email protected] to initiate a return request.

You will be responsible for return shipping costs unless the product is faulty or incorrect.

Refunds for returned physical items are processed once the product is received and inspected. We do not offer refunds for change of mind after 14 days.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of receiving it with a photo and description. We’ll arrange a replacement or refund at no cost to you.

Subscription or Recurring Payments

If you’ve signed up for a course with a payment plan or subscription:

• You can cancel future payments at any time by emailing hello@impulsivity.com.au.
• Refunds are only considered if the course has not been accessed and falls under the eligibility outlined above.

Need help?
We’re always happy to assist. Just reach out to [email protected] and we’ll take care of you.